Apple is a success story indeed. So what do unsuccessful
people do? Try to copy the ways of the successful ones, right? May be that is
the reason why major PC makers HP and Lenovo want to try a marketing strategy
in Asia in lines with what Apple did in the US and other countries.
Apple presently runs more than 300 own-brand retail outlets
worldwide known as Apple Stores. During the last quarter of 2011, Apple
witnessed a staggering 42.6 percentage growth in its revenue from Apple Stores.
Now it constitutes 13.2 percent of Apple’s total annual revenue.
Inspired by the Apple story, Lenovo is now planning to
expand its presence in the Asia region by starting not less than 1000 own-brand
showrooms. They already have five own-brand stores in the region, in the
metropolitan cities Taipei and Kaohsiung in Taiwan.
Hewlett Packard is also planning to follow suit by starting
own-brand showrooms. They are about to start their eight full service centre in
Asia Pacific at Taipei. The centre will give complete customer support and will
also carry out product exhibition and sales.
There are indeed advantages in opting for on-brand retail
outlets than depending on other retailer chains where the brand has to compete
with other brands for customer attention. In an own-brand store, brand image
gets maximum enhancement through decorations and proper communication by the
staff. It also delivers warmer customer service than trouble shooting customer issues
through call centers.
Well, we are right now not sure about the number of retail
stores Lenovo plans to open in India. Stay tuned while we get the updates.
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